When will I receive an article requested using Interlibrary Loan?
Answer
After submitting your citation to our Ask a Librarian form or e-mailing visn1.librarysupportgroup@va.gov, the library will process your citation request within 24 hours. Once submitted, the library will generally receive your article or book chapter within 72 hours. Please note that we cannot order testing tools or e-books.
Newly printed articles or print items will generally take longer or might be unfillable. These items are generally on reserve lists, listed as non-circulating, or otherwise unavailable for lending. If your request is urgent, please e-mail your citation and any other pertinent information to the VISN 1 Librarian distribution group: library@med.va.gov.